FAQs

Below is a list of common questions we have been asked along with their answer.
Please click on a question below to view the corresponding answer.

If your question is not covered in this list, please do not hesitate to Email Us and we’ll do our best to answer it for you.

1 I need to reduce my door to suit the opening I have, how much can I take off the door?
Trimming to Size – You should first check the recommendations provided with your doors.

If no recommendations provided with the door and the door has to be reduced in size, (SEE BELOW for maximum recommended amounts).
Ensure that equal amounts of wood should be taken from both sides and / or the top bottom of the door, allowing for the sealing coats. Avoid fitting locks at the rail joints.

Internal Doors Oak Veneer

All Internal Oak Doors marked XL     -  Warranty invalid if trimmed more than 6mm approx from any side and top & bottom of doors.

All Internal Oak Doors marked LPD   - Warranty invalid if trimmed more than 3 to 6 mm approx from any side and top & bottom of doors, unless the product has specific trimming instructions.

All Internal Oak Doors marked Deanta - Warranty invalid if trimmed more than 16mm approx from any side and top & bottom of doors.

All Internal Oak Doors marked PM Mendes - Warranty invalid if trimmed more than 6mm off each stile and 3 mm off top and bottom.

All Internal Oak Doors marked JB Kind - Warranty invalide if trimmed more than 6mm off each edge approx. 
Trimming can change depending on the actual door - If you need specific information you should contact Tel ; 01484 643394

Internal Doors Hardwood

All Internal Hardwood doors with XL         - Warranty invalid if trimmed more than 6mm from any side and 6mm top & bottom.

All Internal Hardwood Doors marked LPD - Warranty invalid if trimmed more than 3mm approx from any side and top & bottom of doors

Internal Doors Pine & White Moulded

Warranty invalid if trimmed more than 3mm from any side, top & bottom.

FIRE DOORS

See the label recommendations – In many cases if you reduce the fire doors, you will lose the fire rating. Please contact Sales for further advice on Tel : 01484 643394.

On Internal Oak Fire Doors marked Deanta - Warranty invalid if trimmed more than 15mm from any side and top & bottom of doors.

La Porte French Doors & La Porte Vista Folding Doors

These doors and frames should not be reduced in size. If items are reduced this will invalidate any guarantee.

External Doors Oak Hardwood & Pine

Please contact Sales Tel : 01484 643394 for further advice.

On external doors we recommend that no more than 6mm be removed from any given edge. Sometimes door openings are a non standard size e.g. 31 1/2 x 78. We would advise that you purchase an 80" x 32" door and reduce the height rather than the width, as there is more width to the bottom rail than the door stiles. However removing more than 12mm from either the height or width will invalidate the guarantee. On internal oak doors, we recommend no more than 6mm (3/8 inch).

2 I have broken a piece of glass, can you supply a replacement piece? (applies to all internal doors)

These doors are of cassette construction therefore they are built around the glass and there are no loose beads. We do not have replacement glass. If the customer wants to re-glaze, they would need to router the mould off one side of the glazing aperture, remove the broken glass, put new glass in and acquire a new loose beading to re-glaze the door ( probably as cheap to buy a new door

3 The label on the door states that I cannot use wax, teak oil or varnish…….why not?

When the doors are manufactured it has a controlled moisture content, the above mentioned treatments will not seal the moisture content into the door, therefore allowing moisture ingress or loss to occur causing the door to either swell or shrink. Only a fully paint finish (primer, undercoat, gloss) or high performance wood stain should be used.

4 Can you tell what the fire rating is for my door?

The fire doors sold by Oakwood Doors all have a 1/2 hour fire rating.

5 What wood (species) is the door made up of?

Internal Hardwood - Meranti/Durian/Menkulang/Melunak

Internal Clear & Knotty Pine - Radiata/Elliotti/Patula

Internal Oak - American White Oak:

In the interest of environmental concerns and improved performance, products may contain engineered timber components including laminated Timber, MDF, Particleboard or high density fibre board /over-veneered with timber.

The core can vary for different door manufactureres. You can contact us on Tel: 01484 643394 or Email Us if you have any queries on a particular doors core.

Internal White Moulded-egg box construction, pressed hardboard skin, softwood stiles and rails and lock block on both sides of the door.

Solid White Primed Internal Doors - Laminated timber, MDF or Particleboard.

Exterior Doors Construction - Mixed Red hardwood Core (Merantie) then over veneered in either Merantie or American White Oak. Lipped long 2 edges with either hardwood or oak.

Oak - American Oak (for doors) & Malaysian Oak (for frames)& Oak Weatherbar

Timber is a natural product and you will get variations in colour and it should not be deemed a fault with the goods.

6 Are the doors made up of solid oak or engineered construction with Timber Veneer ?

All doors advertised on our website are engineered construction for greater stability and performance unless the item states this is a Solid Oak Construction.

In the interest of environmental concerns and improved performance, products may contain engineered timber components including laminated Timber, MDF or Particleboard.

7 What is the difference between a door with Dowelled construction to that of a door with M&T construction?

Our Dowelled Hardwood doors are manufactured from kiln dried timber and are jointed using fluted dowels and modern adhesives.

Our Mortice & Tenon doors are manufactured from select kiln dried hardwoods, and are constructed using traditional Mortice & Tenon joints and modern adhesives. This ensures that the doors are constructed to the very highest standard. The panels are set in a waterproof mastic ensuring that the highest level of weatherproofing is achieved.

8 I have broken a piece of glass, can you supply a replacement piece? (applies to all external doors except 2XG) B) Is the glass in the glazed doors, toughened safety glass?

A) No

B) Yes all glass in our glazed doors is toughened to BS6206(A) safety standards

9 What materials are used when spray finishing internal doors?

440 High Build/Fast Dry Acid Catalyst Lacquers, which provide an outstanding build in 3 coats, this very fast drying lacquer is designed for automatic spray application, coat-on-coat. Formulated to provide outstanding resistance to abrasion, wet and dry heat, spirit solutions and a wide range of household chemicals. Meets the requirements of FIRA Standard _6250: 2005 for horizontal surfaces (excluding kitchen worktops) and rated as Heavy/Severe use. Catalysed 9.

For a  Satin Finish we use the 20% Sheen level and for the Matt finish we "DEAD MATT".

10 Assembly Instructions.
11 Treatment, installation and care of your doors.
12 What we need to know to process a Pre Hung Door Set & High Performance Door Set.
13 What locking system is supplied with the La Porte French Doors and the La Porte Vista Doors?

The La Porte doors use the ERA Vectis Plus locking system. This next generation multi point locking system has no euro cylinder so there can be no bumping, no breaking/snapping and no plug extraction.

5 Point Locking System, with Mortice Lock and Mortice key. More information on the ERA Vectis system

14 Do you offer a Guarantee on your items?

Yes.  Oakwood Doors offer a 12 month Guarantee on all products

However the manufacturers offers the following guarantees :(Oakwood Doors can act as an agent on the customers behalf).

Internal Oak Doors from LPD, XL and Deanta have a 10 year guarantee. JB Kind Doors are 1 years from date of purchase.

External Oak & Hardwood Doors from LPD and XL offer a 10 year guarantee.

Internal Solid White Primed and Internal White Moulded offer a 12 month guarantee.

Internal Clear Pine & Knotty Pine Doors offer a 12 month guarantee. 

You must treat and reduce these doors within the manufacturers recommendations.  If you do not follow the manufacturers recommendations this will invalidate any guarantees.

15 Are my details processed securely on Oakwood Doors?

Security policy

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

More information about shopping securely with Sage Pay can be found at www.sagepay.com/shoppers

Security is important to us and because of that Oakwood Doors is secured with a 128 bit SSL certificate signed by Equifax. All payments are processed by Sagepay with none of your credit card details being stored on our servers

16 What are the dimensions of the easi frame system?
17 What is the Glass Thickness on XL joinery products?

Flat Glass -  4mm approx

Clear Bevelled Glass - 6mm approx

Double glazed - 14mm approx

Triple Glazed - 16mm approx

 

16 What are the dimensions of the easi frame system?
18What if I receive an obscure glazed door and it has clear patches on the glass?

This effect is usually caused by a substance "filling in" the glass etching and turning it almost transparent, usually caused by silicone. It can be removed with white sprits and vigorous rubbing of the transparent patch. Once the white spirit as been applied, leave to dry and the glass should become obscured again.