Our Testimonials

Did you know  : We have received 100% positive feedback through ebay....
 

Customer Testimonials :

Good morning Oakwood Doors staff

Firstly I am so sorry this email has taken a long time being sent but as they say better late than never.

So - as you may remember I ordered 2 doors end of October and was immediately informed that you only had one in stock but were expecting further supplies the following week. You also sent me ideas for alternative doors that you had in stock at that time. As I had really liked my original choice I said I would wait, which is what I did.  True to your word further supplies were delivered to your warehouse and so my order was complete.

I telephoned and delivery was arranged and as promised delivery was made not only on the day promised but at the time promised.

For various reasons my doors have only just been installed but I wanted to let you know that they look stunning they really do and the quality is outstanding. Even the joiner commented on the quality and style of the doors. My daughter in law has got her eye on them so wouldn't be surprised if she ordered them too.

In conclusion I want to say that the service, delivery and product itself have been excellent and you are by far the most reliable company I have dealt with for a long time.

I hope the owner gets to read my email as his workforce are truly first class. I have dealt with a couple of ladies and obviously the delivery driver and you have all been courteous and extremely helpful - you are a credit to Oakwood Doors.

It just remains for me to wish you all a very Merry Christmas and a Happy and successful New Year.

Kindest regards

Helen 21/12/17

Thank you very much.  The doors have now been delivered and I’m very pleased with your excellent service

 

J Park 24/10/17

Thank you so much for getting the doors out to me in such a speedy time. 

Best regards 

Karen -  19/10/17

Thanks for the doors you supplied a couple of months back, we've moved into the house now and they look fantastic, attached a quick picture below of the landing. I've passed your details on to a friend of mine - he is doing a whole house renovation and has some very specific needs for fire doors so hopefully you can help him? He said he'll be in touch with you soon.

Thanks

B Nuttall  26 July 2017 at 12:07

Dear Claire,

Thank you for the email I have tried the white spirits and it has solved the problem. Thank you for a fast response and the helpful advice.  You are a credit to yourself and your company please feel free to forward this email to anybody who may appreciate that you do a good job. Too many people forget to thank people when they have helped them just moan about things when they have problems. Hope you enjoy the rest of your day and thank you once again.

Kind regards Phil  8/06/2017

Dear Sales,

Just to let you know the doors, beautiful, arrive safely and in good order; and thank you again very much for helping us so quickly when we realised we needed to change one of the doors to a smaller one.

If any of our family friends are every looking for doors and other products you supply we won't hesitate to recommending OakwoodDoors.

 Kind Regards

Graham & June     24/3/2017

Good morning Cassie

Firstly I wanted to thank you for your incredible service. Not only in providing the quotation so promptly, but also the fact that the day the funds would have hit your account we received a phone call to arrange delivery the following day.

Everything turned up on site as expected, with no problems – I wish our other suppliers could have been so efficient. So thank you!

C. Daniels - 11/10/2016

 Thanks Sharon …

 And thanks to everyone in Sales at Oakwood , your services , communications and customer service has been exemplary and a pleasure to deal with

 Cheers, Dale 21/09/2016

 

Phoned to say doors have arived and really happy, joiner there hes also happy.  PH Scotland.

R. Aitchinson -9th September 2016

 

Just to say how pleased with our doors which are now in situ,looking very impressive.  Contact and delivery was also great.

M. Glasby 29 August 2016

 

Hi Cassie,

Just a quick note to say thank you for all your help . I am thrilled to bits with the doors,they are absolutely beautiful......and the quality is amazing. They are to be used as part of a double entrance ...is there a way to leave feed back on your site ?

Kind regards

S. Stuck  - 9/8/2016

I just wanted to say how much I appreciated the way you dealt with my complaint, it was very professional and proactive. I would have no hesitation in recommending your company to other customers, the service from yourselves has been excellent from when I first ordered the doors through to delivery.Best wishes,

B.Turton - 17/3/2016

 

I recently order 4 doors. On the first delivery the factory had made a picking error and three of the doors were incorrect spec. However I must thank you for your prompt action in getting these replaced. Please also pass on my thanks to your delivery driver who delivered them to us at seven o'clock this morning as requested, allowing us to continue with our friday plans uninterrupted. I am impressed with the doors, the price and your customer service and delivery was excellent. Please feel free to use this as a recommendation or let me know where I can leave positive feedback for your company.

Best Rgds C. Nichols    4/12/15

 

Dear Cassie
I would like to express my sincere thanks for all the assistance you gave me with my recent order for the doors for my new self-build home. Your professional and efficient approach is to be commended. From my initial enquiry through to its conclusion, your customer service was first class.
I just wish there were more companies out there with staff like yourself. Based on my dealings with you, I would strongly recommend your company to others. Thank you again.
Velda - 27/7/15

 

Dear Cassie,

Thank you for your call yesterday regarding the replacement door delivery. As confirmed, it arrived on Thu 2nd July instead of 3rd. It was fitted yesterday. There was a marginal colour variation, but it could be expected considering different batch. Primarily, it arrived! Once again, many thanks for all your assistance and especially the follow up, much appreciated. I already have recommended Oakwood doors to others and will continue to do so.

Kindest regards,S Hassan- 23/07/15

 

Hi Cassie

I just wanted to say a very big thank you - my doors just arrived and although I haven't had time to unpack them, I had a quick look at the one on top of the (rather large) pile and it looks amazing. I can't wait to see them all fitted!!!!

Thanks very much 

Regards Steve  -  21/5/15

 

Hi Mandie 

Confirm doors arrived yesterday afternoon. I would like to thank you for all your help. Your company is first class as is your courier. Top man you have there!

Regards, 

-  Viv  - 24/4/15


Hi Cassie , 

I just want to thank you for all the doors and ironmongery your firm provided. They are up now and they look fantastic

- D Campbell  19/3/2015

 

Hi Cassie

Many thanks for this tip; it worked like a charm.I really appreciate the service I have received and the after care has been excellent

- Brian 6/3/2015

 

Dear Sir/madam                      

I would just like to let you know about the excellent service I have received from Oakwood Doors.The staff on the telephone when I rang for delivery date were brilliant,even rang me back with an approximate time of delivery.The delivery driver was lovely and neatly placed all items in my garage.All items were well packaged,and I am pleased with my order.excellent all round service.I will certainly recommend the company to others.

- Thanks L Ray.  10/11/2014

 

Hi,

I am writing to say how happy I was with my doors I ordered from you and that the service was exceptional. Sam was very helpful and the doors arrived on time.I have given your company details to the joiner as he was very impressed with the doors too and will probably use your company in the future as the range of sizes that you offer are unobtainable in Scotland.I have attached a photo of one of the doors as I thought you would like to the finished effect.

Regards -  J Duncan   24/1/2014

 

Hi 

Just a quick note to say thanks for the fantastic service , the 2 ladies we spoke to were very helpful and when we had ordered a wrong door nothing was a problem and  helped sort it , and gave an immediate refund when i took the door back .

we will be coming back when we change the doors upstairs . I think sometime people are very quick to complain and dont bother saying thanks for good service so , Thanks

-  R Costello      25/9/2014

 

Hi, 

Thank you so much for the doors, you have made a beautiful job, so glad I chose to have them sprayed.

Kind Regards 

-  Heather  23/6/2014

 

Dear Oakwood, 

I would just like to  THANK YOU for the tremendous service I received during the whole process of ordering my door. Having previously been let down by a very unprofessional company you have restored my faith in ordering on line.  During the whole process,  I have been kept updated by very well informed and professional team even when my original order wasn’t fit to be sent out and an alternative was offered and delivered  on time by a very pleasant delivery driver.

You should be very proud of your team as “Great Customer Service” is sadly a rarity. 

Kind Regards

- N Williams 19/6/2014

 

 Hi Mandie, Sam and Tracy

 Just to say “thank you” for all your help with my doors. They arrived yesterday and look great.   

You really did give me a first class service and it’s much appreciated. 

Kind regards

- Mr Shortland    West Sussex - 13/5/2014

 

Cassie,

Just a note to say thank you for the excellent customer service you have provided. It is rare to have a team who respond rapidly with exactly the information needed and are prepared to be both flexible and patient when a customer is going through the sometimes protracted process of replacing lots of doors. Thanks

The service given and the time taken by Oakwood doors to make sure my order was exactly what was required and delivered in the timescales needed was excellent.....highly recommended

-  J Ashcroft 13/11/2013

 

Hi

I would just like to send a big thank you to all at  Oakwood Doors for the help you have given me.  We now have our Chiswick oak doors fitted and they look amazing.  The carpenter thought the quality of the doors was amazing, and I think he maybe ordering from you in the very near future!!
Thanks again.
kind regards

-  C Lewis    17/6/2013

 

Hi Mandy/Cassie

Just a thank you for the Doors you supplied all 5 Oak Doors look fantastic now i have had them fitted many thanks for all your help and also Cassie for the help and proffesional advice that  she gave it is great to know there are companies out there that care about the product they supply and  Oakwood Doors are one of the few that remain good look to the future and i will not hesitate to recommend your company to any prospective clients.

  -  C Simmonds - Bradford  13/06/2013

 

Hi Mandie, 

I just wanted to email to say thank you for your very helpful and speedy service with the Fortessa door handles I ordered recently.  I am delighted with the handles and they look fab on my doors!!  Great customer service – thanks again

-  Linda   3rd April 2012

 

Hi,

Just wanted to say thank you for your efficiency of service and customer care. Your prompt delivery and support is very much appreciated.  I will pass on your web site details to friends and working colleagues.  Again, thank you very much.   Best wishes,

- Mr Day, Doncaster     23 March 2012

 

Hi,

I just wanted to say a big thank you, for the excellent service you have provided & pushing my order through so quickly! I received my doors today and they are just as I hoped they would be. I would not hesitate in recommending your company to other people. Regards

- J Hooper (Bournemouth). 28 February 2012

 

Dear Mandy,

Thank you for your help with the four 10-light doors. They arrived safely and had the 15mm lipping specified. Our carpenter was very impressed with their quality. They have now been hung in replacement for the old paneled doors and they look great.  We shall certainly recommend your company to friends and neighbours.

Best wishes,  

-T Williams      26 January 2012

 

Hi Mandie

Just to say a big thank you for my lovely new doors.  They were fitted yesterday and look fab so im really chuffed.

C. Hughes.  Items puchased - Oak Messinas spray finished in Clear Satin Lacquer. 

 - 24 June 15.18

 
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